Privacy Policy

Last updated: 3 September 2026

Wendy Carter operates this website and online store, including all related information, content, features, digital products and services (the “Services”).

Our store is powered by Shopify, which enables us to provide our Services to you.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, purchase our digital products, communicate with us or otherwise use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect or process:

• Contact information, such as your name, email address, billing address and phone number.

• Payment and transaction information, including payment method, payment confirmation, products purchased and order history.

• Account information, if you create an account with us.

• Customer support information, including information you provide when contacting us.

• Device information, including your browser, device type, IP address and network information.

• Usage information, including how you browse and interact with our website.

• Marketing preferences, including whether you have chosen to receive promotional emails or other communications.

Payment card information may be processed by Shopify and our payment providers. We do not necessarily have direct access to your full payment card details.

How We Collect Personal Information

We may collect personal information:

• Directly from you, when you make a purchase, contact us, subscribe to marketing or otherwise provide information.

• Automatically, when you use our website, including through cookies and similar technologies.

• From Shopify and service providers that help us operate our business.

• From advertising, analytics and marketing partners, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

Provide Our Products and Services

We use your information to process payments, fulfil digital orders, provide access to purchased ebooks or other digital content, manage your account and provide customer support.

Communicate With You

We may contact you about your order, digital access, refunds, customer service enquiries or other important information relating to your purchase.

Marketing and Advertising

Where permitted, we may use your information to send promotional emails, special offers, product updates and other marketing communications.

We may also use information about your interactions with our website to provide or measure personalised advertising.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

Improve Our Services

We may use information about how customers interact with our website to improve our products, website experience, advertising and customer service.

Security and Fraud Prevention

We may process information to detect, investigate and prevent fraud, unauthorised transactions, malicious activity or other security threats.

Legal Obligations

We may use or disclose information where reasonably necessary to comply with applicable laws, legal proceedings, regulatory requirements or enforce our terms and policies.

Digital Products

Weight Loss Wendy primarily provides digital products.

Information associated with your purchase may be used to provide access to your digital product, resend access information, provide customer support, process refunds and maintain transaction records.

There is no physical product shipment associated with digital-only purchases.

How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business, including:

• Shopify, which hosts and powers our online store.

• Payment processors that process transactions.

• Digital delivery providers used to provide access to purchased products.

• Email and customer support providers.

• Analytics providers that help us understand how our website is used.

• Advertising and marketing partners, where permitted by law.

• Professional advisers, such as legal, accounting or compliance providers.

• Government bodies or authorities, where disclosure is legally required.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets or similar business transaction.

Relationship With Shopify

Our store is hosted by Shopify.

Shopify collects and processes certain personal information about your access to and use of our store in order to provide and improve its services.

Information you submit through our store may therefore be transmitted to Shopify and other service providers, including providers located outside the country in which you live.

You can learn more about Shopify's privacy practices through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to operate our website, remember preferences, analyse website activity and support advertising.

Depending on where you live, you may have the right to reject certain non-essential cookies or opt out of certain uses of your information for targeted advertising.

Where required, these choices will be made available through our website's cookie or privacy controls.

Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are intended for adults and are not directed towards children.

We do not knowingly collect personal information from children under the age required by applicable law to provide their own consent.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

Data Security

We use reasonable administrative, technical and organisational measures intended to protect personal information.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide our Services;

• maintain transaction records;

• provide customer support;

• comply with tax, accounting and legal obligations;

• resolve disputes; and

• enforce our agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• request access to personal information we hold about you;

• request correction of inaccurate information;

• request deletion of certain personal information;

• receive a copy of certain personal information;

• object to or restrict certain processing;

• withdraw consent where processing is based on consent; and

• opt out of certain targeted advertising, sale or sharing of personal information where applicable.

These rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before completing certain requests.

To exercise a privacy right, contact us at:

wendy.weightloss@aol.com

Marketing Preferences

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link contained in our emails.

Even if you unsubscribe from marketing, we may still send important transactional communications relating to your purchases, refunds, digital access or account.

UK and European Economic Area Residents

If you live in the United Kingdom or European Economic Area, applicable data protection law may provide additional rights.

Where required, we process personal information under one or more lawful bases, including:

• your consent;

• performance of a contract with you;

• compliance with legal obligations; and

• our legitimate interests, where those interests are not overridden by your rights.

Where processing is based on consent, you may withdraw that consent at any time.

You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be processed or stored in countries outside the country where you live.

Where required by applicable law, appropriate safeguards may be used for international data transfers, including recognised contractual protections or adequacy mechanisms.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve your concern.

Depending on your location, you may also have the right to complain to your local privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements or privacy practices.

When we make changes, we will update the Last updated date displayed at the top of this policy and provide any additional notice required by law.

Contact Us

For questions about this Privacy Policy, our privacy practices or your personal information rights, contact:

Weight Loss Wendy
Email: wendy.weightloss@aol.com

For the purposes of applicable data protection law, Weight Loss Wendy is the controller of personal information where we determine how and why that information is processed.